Support Policy

Last updated: January 2026

1. Support Scope

Included support covers:

• Installation guidance

• Configuration clarification

• Verification of reported bugs or defects

Support does not include:

• Custom feature development

• Business or architectural consulting

• Debugging third-party extensions or integrations

• Performance tuning or store-specific optimizations

2. Support Channels

📧 Email support: hello@shivyn.com

Support is provided on a best-effort basis, and response times may vary depending on workload and issue complexity.

3. Paid Support

Advanced assistance, customization, or consulting services may be offered under separate commercial agreements.